[library-media] Trouble Accessing Pioneer Library?

Rick Cline RCLINE@media.utah.edu
Wed, 17 Aug 2005 11:13:46 -0600

If you are having trouble accessing any of the Pioneer Library products at =
school or from home:

   1)  call the UEN Help Desk phone number at:
            or 800-866-5852 (ask for the Help Desk)

   2)  be prepared to explain the problem and provide a contact name and =
phone number.

   3) The Help Desk will open a trouble ticket and give you a "Ticket =

This "Ticket Number" gives you the ability to followup with the UEN Help =
Desk if needed. With school starting next week, now would be the perfect =
time to test your access to Pioneer Library at http://pioneer.uen.org.

- Rick

Richard W. Cline
Utah Education Network
101 Wasatch Drive
Salt Lake City, UT 84112-1792
(801) 585-0913
(800) 866-5852 toll free
(801) 585-6105 fax
"Books must follow science and not science books." - written on the wall =
of the Libary of Congress